These Terms of Service ("Terms") are a legal agreement between you and Reciti LLC ("Reciti," "we," "us," or "our"). They govern your access to and use of the Reciti platform, including the website at reciti.app, the web application, and all related services (collectively, the "Service").
By creating an account, clicking "I agree," or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not create an account and do not use the Service.
1. Definitions
"Customer" means the homeowners association, condominium association, property management company, or other organization that has entered into a subscription agreement with Reciti for access to the Service.
"End User" means an individual (typically a resident, homeowner, or board member) who accesses the Service through a Customer's account. End Users are granted access by the Customer, not by Reciti directly.
"Administrator" means a Customer-designated individual (such as a board member, property manager, or HOA administrator) who has been granted administrative privileges within the Service to configure amenities, manage members, set booking rules, and oversee the Customer's use of the platform.
"You" or "your" refers to any individual accessing or using the Service, including End Users, Administrators, and any other individuals acting on behalf of a Customer.
2. Eligibility and Access
2.1 No public registration
The Service operates on an invitation-only basis. End User accounts are created only upon invitation by a Customer's Administrator. Reciti does not offer public registration or self-service sign-up for End Users.
2.2 Age requirement
You must be at least 18 years old to create an account and use the Service. By using the Service, you represent that you meet this requirement.
3. The Service
3.1 What Reciti provides
Reciti is a scheduling and amenity booking platform. The Service allows Customers to configure their physical amenities (such as courts, pools, clubhouses, and common areas), define availability and booking rules, and enable their residents to reserve time through a web-based application.
3.2 What Reciti does not provide
Reciti is a software tool. We do not own, operate, maintain, or insure any physical amenity. We are not a party to any dispute between a Customer and its End Users, or between End Users, regarding amenity access, conduct, fees, or community rules.
Booking rules, cancellation policies, guest limits, and usage restrictions displayed in the Service are configured and enforced by the Customer. Reciti provides the mechanism for applying these rules but does not author, verify, or guarantee them.
Reciti is not responsible for the physical condition, safety, or availability of any amenity. Use of any physical amenity is at the End User's own risk and subject to the Customer's governing documents.
3.3 Availability
We aim to keep the Service available and operational, but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
4. Accounts
4.1 Account creation
End Users receive access to the Service through an invitation from a Customer's Administrator. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
4.2 Accurate information
You agree to provide accurate and current information when creating your account and to update that information if it changes.
4.3 One account per person
Each account is for a single individual. Sharing account credentials with others is not permitted.
4.4 Account termination by Customer
Your access to a Customer's account may be revoked at any time by the Customer's Administrator. Reciti is not responsible for any Customer's decision to revoke your access.
5. End User Responsibilities
End Users are responsible for:
- Using the Service only for its intended purpose of scheduling and managing amenity bookings.
- Honoring bookings they make and canceling in a timely manner if plans change.
- Complying with all amenity rules and policies as configured by their Customer, including guest limits, time restrictions, and usage guidelines.
- Not attempting to circumvent booking limits, access controls, or other restrictions implemented by their Customer.
6. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
- Attempt to gain unauthorized access to the Service, other users' accounts, or any systems or networks connected to the Service.
- Interfere with or disrupt the Service, including by introducing viruses, overloading servers, or engaging in denial-of-service attacks.
- Scrape, crawl, or use automated means to access the Service or extract data from it without our prior written consent.
- Use the Service to harass, threaten, or intimidate other users.
- Reverse engineer, decompile, or disassemble any portion of the Service.
- Resell, sublicense, or redistribute access to the Service without our prior written consent.
- Misrepresent your identity or your relationship with a Customer.
7. Intellectual Property
7.1 Reciti's ownership
The Service, including its design, code, features, documentation, and all related intellectual property, is owned by Reciti LLC. These Terms do not grant you any ownership interest in the Service. Your right to use the Service is limited to the license granted under these Terms.
7.2 License to use the Service
Subject to your compliance with these Terms, Reciti grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose.
7.3 Customer and End User data
Customers and End Users retain ownership of all data they input into the Service (such as amenity configurations, booking records, and member information). By using the Service, Customers and End Users grant Reciti a limited, non-exclusive, worldwide license to use, process, store, reproduce, and display Customer and End User data solely as necessary to provide, maintain, and improve the Service.
This license terminates when the Customer's and End User's data is deleted from the Service in accordance with Section 16.5. Reciti's use of your data is further governed by our Privacy Policy.
7.4 Feedback
If you provide suggestions, ideas, or other feedback about the Service, Reciti may use that feedback without restriction or obligation to you.
8. Third-Party Services
The Service may integrate with or rely on third-party services (such as authentication providers, email delivery services, or hosting infrastructure). Reciti is not responsible for the availability, accuracy, or practices of any third-party service. Your use of third-party services may be subject to their own terms and privacy policies.
9. Privacy
Our collection, use, and handling of personal information is described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.
10. Electronic Communications
By creating an account or using the Service, you consent to receive electronic communications from Reciti, including booking confirmations, account notifications, and notices regarding changes to these Terms or the Privacy Policy. You agree that such electronic communications satisfy any legal requirement that communications be made in writing.
11. Fees and Payment
11.1 Subscription fees
Access to the Service is provided to Customers under a separate subscription agreement. Subscription terms, pricing, and payment obligations are governed by that agreement.
11.2 No fees for End Users
End Users are not charged by Reciti for access to the Service. Any fees or assessments related to amenity use are between the End User and their Customer and are outside the scope of these Terms.
12. Disclaimers
13. Limitation of Liability
14. Indemnification
14.1 End User indemnification
End Users agree to indemnify, defend, and hold harmless Reciti from any claims, damages, losses, or expenses arising from: (a) the End User's negligence or willful misconduct in connection with the use of the Service, (b) the End User's violation of these Terms or applicable law, (c) the End User's use of any physical amenity booked through the Service, (d) any dispute between Customers and End Users or between End Users regarding the use of the Service or the data submitted through it, or (e) any claim arising out of or related to content or information submitted by End Users to the Service that violates a third party's confidentiality, privacy, or proprietary rights.
15. Term and Termination
15.1 Term
These Terms are effective when you first access or use the Service and remain in effect until terminated.
15.2 Suspension
Reciti may suspend your access to the Service, in whole or in part, if Reciti reasonably believes you have violated these Terms or that your use of the Service poses a risk to the Service, other users, or third parties. Reciti will make reasonable efforts to notify the applicable Customer's Administrator before or promptly after any suspension, unless doing so would compromise the security or integrity of the Service.
15.3 Termination by Reciti
Reciti may terminate your access to the Service at any time, with or without cause. Where practicable, Reciti will provide notice to the applicable Customer prior to termination.
15.4 Termination by Customer
Customer's right to terminate its agreement with Reciti is governed by its separate agreement with Reciti. End Users should be aware that upon termination of a Customer's agreement, all associated End User accounts will be deactivated.
15.5 Data after termination
Upon termination of a Customer's agreement with Reciti, Reciti will make the Customer's and End User's data available for export for a period of not less than thirty (30) days following termination, after which Reciti may delete the data in accordance with its data retention practices and Privacy Policy. End Users with questions about their data should contact their Customer's Administrator.
15.6 Effect of termination
Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination will survive.
16. Force Majeure
Reciti shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from causes beyond Reciti's reasonable control, including but not limited to: natural disasters, acts of government, pandemic or epidemic, internet or telecommunications failures, failures of third-party hosting or infrastructure providers, power outages, cyberattacks, or labor disputes. During any such event, Reciti's obligations under these Terms are suspended for the duration of the event.
17. Dispute Resolution
17.1 Governing law
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
17.2 Informal resolution
Before initiating any formal dispute proceeding, you agree to first contact Reciti at support@reciti.app and attempt to resolve the dispute informally for at least thirty (30) days. If the dispute is not resolved within that period, either party may proceed as described below.
17.3 Binding arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, rather than in court. The arbitration shall be conducted by a single arbitrator, in San Diego County, California, or remotely by mutual agreement. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this agreement is void or voidable.
Reciti will pay all costs unique to the arbitration proceeding to the extent required by applicable JAMS consumer arbitration rules. Each party will bear its own attorneys' fees and costs, provided that the arbitrator will award reasonable attorneys' fees and costs to the prevailing party.
17.4 Class action and jury trial waiver
17.5 Opt-out of arbitration
You may opt out of the arbitration and class action waiver provisions in Sections 17.3 and 17.4 by sending written notice to Reciti within thirty (30) days of first accepting these Terms. The notice must be sent by email to legal@reciti.app with the subject line "Arbitration Opt-Out" and must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration.
If you opt out, you and Reciti agree to resolve disputes exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of such courts. Opting out of arbitration will not affect your ability to use the Service.
17.6 Exceptions to arbitration
Notwithstanding Section 17.3, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Claims eligible for small claims court in San Diego County, California may also be brought in that court in lieu of arbitration.
18. General Provisions
18.1 Modifications
Reciti may update these Terms from time to time. If we make material changes, we will provide reasonable advance notice through the Service, by email, or by other reasonable means before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service before they take effect.
18.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18.3 Entire agreement
These Terms, together with the Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and Reciti regarding your use of the Service.
18.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without Reciti's prior written consent. Reciti may assign its rights and obligations without restriction.
18.5 Waiver
The failure of Reciti to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
18.6 No third-party beneficiaries
These Terms do not create any third-party beneficiary rights.
19. Contact
If you have questions about these Terms, contact us at:
Reciti LLC
8690 Aero Dr, Ste 115 #4055
San Diego, CA 92123
support@reciti.app